Refund Policy for AXSA

At AXSA, we are committed to providing high-quality products and a positive customer experience. If you are not completely satisfied with your purchase, we offer a refund or exchange policy to ensure that you are happy with your experience.

Eligibility for Refunds

If you are not completely satisfied with your purchase, you may be eligible for a refund within 48 Hours from the date of delivery. Refunds will be issued for products that are defective, damaged, or parts are missing. Refunds will also be issued for products that were not as described on our website.

How to Request a Refund

To initiate a refund, please contact us at Email: support@axsa.in, Phone: 8928696990 within 48 Hours of receipt of your order. Our customer support team will provide you with a return authorization number and instructions for returning the item. We request you to kindly review our
Return & Exchange Policy which outlines the following:

  1. – Once used, perfumes cannot be returned or refunded
  2. – Damaged products are eligible for replacement or refund
  3. – For a smooth return or refund, please provide images of the faulty/damaged product

What are the return guidelines?

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given via support team..
  3. Once the return is received, you will, in accordance with AXSA refund policy, be issued a refund to your original payment method.


For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) . .

Refund Process

Refunds will be processed within 14 days of receipt of the returned product. Refunds will be credited to the original payment method used for the purchase. If the original payment method is no longer available, our customer support will contact you!

Exclusions

This refund policy does not apply to products that have been used.

Changes to This Refund Policy

This Refund Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will provide notice of any material changes to this Refund Policy on our website.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@axsa.in or Phone: 8928696990